We know that you care how information about you is used and shared, and we appreciate your trust in us. This Privacy Policy describes how Blanc Sneak http://blancsneak.com.au (collectively, “we,” “us” or “our”) collects, uses and discloses your personal information when you visit, use our services, or make a purchase from us (“Services”) or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. Contact us if you have any queries on info@blancsneak.com.au 
 
If you provide us with your personal information then this indicates that you have had sufficient opportunity to access, and have read and accepted, this Privacy Policy. If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this website or any products and services offered on our website.

COLLECTION OF PERSONAL INFORMATION
 
The types of personal information we collect will depend on the purposes(s) for which we are collecting it. For example, we may ask for:
• name
• contact details including email address, address and telephone number
• date of birth
• demographic information such as postcode
• credit card or other payment details if you are buying product from us
• preferences and opinions
• any other information requested on this website or otherwise requested by us or provided by you.

Non-identifiable information: refers to data that have never been labelled with individual identifiers or from which identifiers have been permanently removed, and by means of which no specific individual can be identified. When you visit our website, we automatically record non-identifiable information that your browser sends.

This data may include:
• your computer's IP address
• browser type
• webpage you were visiting before you came to our website
• the time spent on those pages, items, and information searched on our website, access times, dates and other statistics.

Non-identifiable information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide. This data will not be used in association with any other personal information.

HOW WE COLLECT YOUR INFORMATION

We may collect your information in a number of ways, including:
1. Directly from you, including but not limited when you:
• browse our website
• save an item
• register on our website
• making a purchase from us
• contacting our Customer support, either about an order or for any other reason
• interacting with us on our social media
• having a conversation with our team members
2. From third parties such as our related entities, business or commercial partners.

HOW WE USE YOUR INFORMATION

Use the information for purposes including:
• to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts
• to communicate with you, about products and services, competition results, special offers
• for market research and business development including website development and gauging website traffic and trends
• to deliver personalised site content to you
• for marketing including direct marketing
• to run competitions or offer additional benefits to you
• to send you promotional information about third parties that we think may be of interest to you
• to comply with laws or regulations or to comply with any directions given by regulators or authorities.
   
DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
 
We may disclose your personal information to:
• assist us in providing products and services you have requested, such as delivery service providers
• credit reporting agencies and courts, tribunals and regulatory authorities where customers fail to pay for goods or services provided by us to them
• courts, tribunals, regulatory authorities and law enforcement offices as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights
• conduct market research and marketing strategy analysis.
 
Where we disclose your personal information to third parties for these purposes, we will request that they follow this Privacy Policy when handling your personal information.

If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permitted by law our user databases, together with any personal information and non-personal information contained in those databases.

This information may be disclosed to a potential purchaser.

HOW TO ACCESS OR CORRECT YOUR PERSONAL INFORMATION

Under the Privacy Act 1988, individuals have a right to access their complete records. You may ask us in writing to provide you with details of the personal information we hold about you. We will endeavour to process your request as soon as possible.
 
HOW TO MAKE A COMPLAINT

If you have complaints about how we process your personal information, please contact us by email to info@blancsneak.com.au . If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

For more information about your privacy rights, visit the Office of the Australian Commissioner’s website https://www.oaic.gov.au/.
 
COOKIE POLICY

Like many websites we use cookies when you visit our website. is a technology that enables us to personalise our service to you and track the patterns of behaviour of visitors to the website. By using our website, you agree to us placing cookies on your device and accessing them when you visit the website in the future.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some of the services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

TYPES OF COOKIES, HOW AND WHY WE USE THEM

• Analytics cookies: these cookies allow us to measure and analyse how our customers use the website, to improve both its functionality and your shopping experience.
• Customer preference cookies: when you are browsing or shopping, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
• Targeting or advertising cookies: these cookies are used to deliver marketing and advertising materials that are relevant to you.
 
CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

Your continued use of our website following any amendments indicates that you accept the amendments. We recommend that you check this Privacy Policy regularly, prior to providing personal information, to ensure you are aware of any changes, and only proceed to provide personal information if you accept the new Privacy Policy.

CONTACT

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us at: info@blancsneak.com.au 

Last updated: 01/08/2024